Enabling Digital Confidence at Fidelity Life

by | Dec 9, 2020 | Case Studies

 Building Capability for a New Way of Working

When the COVID-19 lockdowns accelerated the shift to remote work, Fidelity Life recognised the need to help employees make the most of Microsoft 365. While teams had quickly adopted tools such as Microsoft Teams, OneDrive, and SharePoint, experience levels varied across the organisation, creating an opportunity to build confidence, consistency, and capability. With approximately 250 employees, Fidelity Life wanted to move beyond basic usage and equip people with the skills needed to collaborate, communicate, and work effective in a digital-first environment.

Working closely with Fidelity Life, Kambium designed and delivered a tailored enablement programme focused on practical, day-to-day use of Microsoft Teams, SharePoint, and OneDrive. The objective was simple: help employees work smarter, collaborate more effectively, and gain confidence using the tools already available to them. The programme combined facilitator-led sessions with supporting resources, ensuring employees could continue learning long after the workshops had concluded.

250

Employees

14

Online Workshops

100%

Remote Delivery

 

Enabling Adoption at Scale

The training programme was tailored to different audiences across the organisation, supporting a range of business functions, technical capabilities, and learning needs.

Teams Collaboration

Helping employees communicate, collaborate, and stay connected while working remotely. 

Productivity Enablement

Introducing additional Microsoft 365 capabilities, including OneNote, Whiteboard, Lists, and Forms, to drive greater day-to-day productivity. 

Information Management

Building confidence in OneDrive and SharePoint for secure file sharing, collaboration, and document management. 

Ongoing Learning Support

Providing user guides and quick reference materials to reinforce learning and encourage adoption. 

“Fidelity Life partnered with Kambium to deliver in-depth training to our people to help them get more from Microsoft Teams and SharePoint.

Kambium have been incredibly responsive to our changing needs. They were able to quickly update training guides as our processes and systems evolved, and swiftly adapted to delivering training online as we moved back into lockdown.

The trainers did an amazing job facilitating 14 online workshops via Teams. Feedback from these 3-hour long workshops was overwhelmingly positive, with our people coming away with a wide range of new skills and knowledge, as well increased confidence in the use of these applications. This has resulted in a noticeable lift in communication and engagement – especially while working remotely – as well as greater efficiencies from more online file sharing and collaboration.

If you’re looking for high quality, effective training on the Microsoft suite of products, we’d highly recommend Kambium.”

Renee Brown

Learning & Experience Advisor

Outcomes Beyond Training

The programme delivered more than knowledge transfer. It helped employees embrace new ways of working and realise greater value from Microsoft 365. By focusing on practical application and user confidence, Fidelity Life established stronger foundations for ongoing adoption and digital workplace success. 

Key Outcomes

  • Increased confidence using Microsoft Teams, OneDrive, and SharePoint.
  • Improved communication and engagement across remote teams. 
  • Greater collaboration through online file sharing and co-authoring. 
  • Stronger adoption of Microsoft 365 capabilities.
  • Increased awareness of productivity tools available across the Microsoft ecosystem. 

Looking Ahead

By investing in employee capability and adoption, Fidelity Life strengthened its ability to operate effectively in a digital-first environment. The programme not only improved confidence in Microsoft 365 but also laid the groundwork for future innovation, collaboration, and productivity across the organisation.