Reducing Manual Processes and Improving Customer Response Times
When Cameron Air & Seafreight identified a recurring challenge around freight pricing requests, the goal was simple: provide customers with faster access to accurate information while reducing the administrative effort required from the team. A key customer regularly requested air freight pricing for shipments between Australia and New Zealand. Each request required phone calls, emails, and manual calculations, creating unnecessary delays and consuming valuable time.
Cameron Air & Seafreight wanted a solution that would improve efficiency without introducing complexity.
Kambium were quick to respond to our needs and provided a solution that was easy for our customer to use and simple for us to update, while preventing the customer from changing the background information. This tool has saved us time, kept our customer happy and it was delivered quickly at a low cost for the improved service it provides.
Turning a Repetitive Task into a Self-Service Experience
Working alongside the Cameron Air & Seafreight team, Kambium designed and developed a self-service Air Freight Calculator that enabled customers to generate freight pricing instantly. By leveraging familiar Microsoft technology, the solution could be deployed quickly while keeping training and ongoing support requirements to a minimum.
The solution was intentionally designed to be:
- Easy for customers to use
- Simple for administrators to maintain
- Cost-effective to implement
- Flexible enough to accommodate future updates
Delivering Practical Business Value
Self-Service QuotingCustomers could obtain freight pricing without needing to contact the Cameron team, improving responsiveness and reducing delays. |
Simplified AdministrationCritical pricing tables and calculations remained secure while still allowing authorised staff to update information as required. |
Rapid ImplementationThe solution was developed and deployed quickly using technology already familiar to the business. |
Training & EnablementUser training and video-based guidance ensured administrators could confidently maintain the tool long after implementation. |
Not only did Kambium deliver the solution very quickly and show us how to use it, but also provided a video that demonstrated the process to update the tool so that we could refer back to it when we needed.
Outcomes That Made a Difference
The Air Freight Calculator delivered immediate operational benefits for both Cameron Air & Seafreight and its customer. Most importantly, the solution transformed a repetitive and time-consuming process into a faster, more efficient experience for both the business and its customer.
Key Outcomes
- Reduced manual quoting effort.
- Faster access to freight pricing information.
- Improved customer experience through self-service capability.
- Lower administrative overhead.
- Easy ongoing maintenance and updates.
- Continued use of the solution years after implementation
Looking Ahead
By automating a previously manual process, Cameron Air & Seafreight improved operational efficiency while enhancing the service provided to its customer. The solution demonstrates how targeted automation, even for a single business process, can deliver lasting value and measurable time savings.