If you use a calendar application e.g. Outlook, you’ll be familiar with reminders before each appointment starts. However, how do you make sure you are tracking to finish the appointment on time?
Using a combination of Power Apps, Outlook and Teams the solution confirms staff:
- Finish their current appointment on time
- Get to their next appointment in time
- The contact centre is notified to keep the client informed of any changes
Watch this short video to see an example of how.