70% of projects fail due to lack of user acceptance
User adoption and business value go hand in hand
An organisation relies on technology to achieve strategic objectives and its people reply on technology to complete their daily activities. Whether it’s a system or workflow change, the technology is only as effective as the people who use it.
A lot of resources go into a project, but often the understanding of how the end-user will accept, adopt, and understand the solution is undervalued. The result is often slow uptake, low user adoption, confusion, and negative perception of the project.
Including adoption and change management in a project brings a focus to the human side of technology.
- Successful adoption and proficiency in new ways of working
- Employees understand, commit to, accept and participate in the change
- Embed the change to leverage your investment
- Success realised beyond deployment