Effective communication is crucial to the success and happiness of every person involved.

It is important to understand the different communication channels, particularly which channel will be most suitable to convey your message and who to include.

It is a great benefit to have multiple channels available, but a problem with options is that it is possible to use the wrong method to get your message across or include too many people.

Your message could vary from asking for information, summarising a decision made, providing an update or simply an FYI. You likely find that you are apart of email threads as a CC or included in Teams channel notifications that you may not need to be apart of. No one likes a cluttered inbox!

To promote effective communications and clarity around which channel is best used when, we have created this infographic to illustrate when to use Email vs Teams – Chat or Channel. Use it as a talking point with your team to improve your internal communications.